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December 22, 2004

NOTICE: hosted clients

Late yesterday you may have noticed erratic behavior on your site... things that didn't appear to working right. Here is an announcement from AMS Computer Services:

On the evening of December 21, 2004 some security changes were made to all of our servers. These security settings were put in place to better provide our client's with a security environment and help to insure that their websites remain functioning. However, it seems that these settings had some adverse affects on numerous scripts, resulting in Apache 500 Internal Server Errors. Because of this, the security settings on all servers were relaxed. Your scripts and software should be working now.

However you should still contact the creator of any scripts you have installed on your account and insure that your scripts are up to date. There are numerous exploits on the Internet that a malicious user can use to wreck havoc on your website. Just because you are running the latest version, and follow every security guideline that is recommended, does not mean that your site won't get hacked or defaced. However, not having the latest version and following some security guidelines makes it that much easier for a malicious user to gain access to your account.

There has been a rash of account defacements and numerous script exploits reported in the recent months. Because of this we have had to step up the security on the servers. Unfortunately some of the security enhancements we have made, may break some of the old methods used to accomplish certain tasks. Please understand that we make these enhancements for the betterment of all of our clients, and it is because of these malicious acts that we are having to make these changes.

We at AMS Computer Services take the security on our servers very seriously. It is because of this that we implemented the above security rulesets, to offer a more secure environment for our clients. We apologize for not testing the security settings more before implementing them. We did not anticipate the amount of problems that this has caused. We want to offer all of our clients the best in usability, but also provide a secure environment for these websites. We will do some more testing on these security settings and will probably implement a better version in the future.

Again we apologize for the inconvenience this has caused you. If you have any other questions, comments, or concerns, please feel free to use our contact form to express any feedback.

Thank You
AMS Technical Support Team

NOTE: If any clients are still experiencing problems please email me to have a look at the problem.

Posted by Steve MacLellan at December 22, 2004 03:10 PM

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