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March 31, 2005
AOL'ers: Stop reporting forwarded spam from your domain as spam
A problem that has come up twice in the last month involves clients who have their domain name email forwarded to their AOL accounts. When it is spam... they are pushing the button to "report spam" but in the case of forwarded email, they are really reporting their own domain.
Unless you're on a dedicated server, the server your site sits on is also shared by another 300-400 domain name websites. Reporting spam that was forwarded to you from your domain will cause the server to be blacklisted and can prevent thousands of people and you from getting legitimate email.
AMS Computer Services, where most of my clients are hosted, have a detailed explanation of this problem. If you use AOL you are encouraged to read it.
Posted by Steve MacLellan at March 31, 2005 06:17 AM
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