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February 17, 2006
Protection for Service Professionals
Susanna K. Hutcheson is a copywriter, who publishes a blog about copywriting. In one of her posts she tells of someone she knows who did some copy writing for a client who paid by credit card. The client later processed a chargeback.
The copywriter tells us that Mr. Smith hired them to write copy for which Smith paid close to $5000. He put the money on his credit card.
Smith did not contact the copywriting firm after he got his copy. He made no complaints. The copywriters assumed he was satisfied in that he did not tell them he was not, nor did he request any changes or corrections.
A few months later Smith did a refund job on his credit card called a chargeback, leaving the copywriter holding the bag for all their time and work and the completed copy.
This story could be echoed by almost any service professional but it doesn't have to happen to you.
There is a company setup to help protect entrepreneurs from having this sort of thing happen to them. They say "If your charge-back percentage reaches 1% of your total sales volume during any given month, your merchant account could be canceled. Most banks and merchant processors have loss prevention guidelines that allow them to terminate any account that exceeds this industry par. If your merchant account is terminated, it can be very difficult to get another merchant account again."
ChargeBackBureau can help you get your money back. If you are a service professional who has had this happen to them, you might consider joining this organization.
Best Regards,
Steve MacLellan
Posted by Steve MacLellan at February 17, 2006 11:27 AM
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