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When it comes to phone-based technical support, Apple customers reported themselves to be more satisfied than those of Dell or HP. Compared with 2008 results, however, HP has made enormous strides, pleasing more customers on multiple fronts, which is a boost to overall customer satisfaction, loyalty and the likelihood of their recommending the brand to others.
- Apple customers are once again the most satisfied customers, when it comes to phone-based technical support, according to a new survey from Vocalabs. In 1,157 telephone interviews immediately following tech-support calls in 2009, Vocalabs reported, 64 percent of Apple customers said they w...

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